A typical reply
Yes.
The customer has to ask again about colours and delivery. Many just go quiet.
Preeda S.★★★★★
Great coffee and a lovely atmosphere.
Reply from the owner
Thank you so much! So glad you enjoyed it. See you again soon.
Google Maps reviews
Every review gets a reply in your shop’s name
Unlimited Google Maps review replies from ฿990 a month, +฿100 for each extra branch
See the review serviceGrowth package
Reply to ad comments before customers scroll away
Chats plus Facebook and Instagram comments, ฿9,990 a month
See the Growth package
Daodee CoffeePromoted post
Nattapong K.
How much is this?
Daodee Coffee
We’ve sent this month’s price and promo to your inbox!
Replied in 3 minutes
Commerce package
Selling on Shopee and Lazada? We’ll answer your buyers
Buyer chats and product reviews on marketplaces, ฿19,990 a month
See the Commerce package
Buyer chatMali Studio
If I order today, when will it arrive?
Order before 2 pm and we ship today. It arrives in 1–2 days.
Great, ordering now.
Thank you! We’ll pack it today.
Sale closed
11 channels covered
Wherever customers message you from, our team replies to chats, comments and reviews.
- Facebook PageComments
- Facebook InboxMessenger chats
- InstagramDMs and comments
- LINE OAChats
- WhatsAppChats
- TelegramChats
- WeChatChats
- ShopeeBuyer chats and reviews
- LazadaBuyer chats and reviews
- Google MapsBusiness reviews
- EmailCustomer enquiries
Every question, every platform, in one place
This is a working model of the system our team uses every day: every brand and every channel on one screen. Pick a chat and reply.
Unified inbox demo
Pick a chat on the left to start replying
Shop names and messages in this demo are fictional.
Replying versus replying well
A curt reply still counts as a reply, but the customer may not buy. Pick a situation to see how our team answers differently.
Alert from SuperJaew
“Do you have size L?”
We do, in cream and navy. Which would you like?
Shopee chat
“Do you have size L?”
The SuperJaew reply
We do! Size L fits a 38–40 inch chest, in cream or navy. Order before 2 pm and it ships today. Which colour would you like?
Everything in one message, plus a nudge to pick a colour, so the customer can decide right away.
LINE OA chat
“My order arrived incomplete. Really disappointed.”
A typical reply
Sorry for the inconvenience.
It sounds canned, and the customer feels nobody is taking responsibility.
The SuperJaew reply
I’m really sorry. Waiting for an order and finding it incomplete is frustrating. Could you send a photo of the box and your order number? I’ll check with the warehouse and get back to you today.
Acknowledges the feeling, sets a clear next step, and passes the case to your team straight away.
Facebook post comment
“How much?”
A typical reply
Check inbox.
Other readers learn nothing, and the customer has to message you themselves.
The SuperJaew reply
We’ve sent this month’s price and promo to your inbox. Have a look!
A reply under the comment plus the details sent to their inbox, so the customer doesn’t have to ask.
Up and running within days
No need to write the Q&A yourself. We draft the playbook for you to review before we go live.
Step 1
Briefing
Tell us about your products, customers and the channels you want covered.
Step 2
Reply playbook
We compile products, promotions, tone and escalation rules for you to review.
Step 3
Trial period
We reply for real for a short period and refine the playbook from incoming chats.
Step 4
Full service
We cover the hours in your package and report results every month.
Monthly admin packages and pricing
No message limits. Choose by the kind of work you want covered, then add extras as you need them.
Every package includes
- 8 hours a day (09:00–17:00), every day
- Replies within 1 hour during coverage
- Unlimited chats and comments
- Monthly report
Starter
Brands that sell mainly through chat
฿4,990/month
Chat replies6 channels
- Messenger
- Telegram
Right for most shops
Growth
Brands with busy posts and ads
฿9,990/month
Everything in Starter, plus
Comment replies2 channels
Commerce
Brands that also sell on marketplaces
฿19,990/month
Everything in Growth, plus
Buyer chats and product reviews2 channels
- Shopee
- Lazada
Google Maps reviews package
For businesses with a storefront, so every review gets a reply in your name
- A reply to every review, in your name
- Unlimited reviews
- On its own or with any other package
฿990 /month for the first branch
Each extra branch +฿100
For example, 3 branches = ฿1,190 a month
Ask about this packageSee Google Maps review service detailsAdd-ons
Available with any package, priced per month
- LINE OA chat repliesNo extra charge, but there are details to know first. Message us to talk it through.No extra charge
- Replies within 15 minutes+฿10,000
- Coverage outside 09:00–17:00Contact us
1-month minimum term, cancel with 7 days’ notice. Need another channel or a special setup? Message us.
Frequently asked questions
Will customers know you’re not our staff?
We reply as your brand, using the name and tone agreed in the playbook. Customers simply talk to “the shop’s admin”.
Do we need to share our page or store password?
Usually not. We get admin access or connect through each platform’s official tools, and you can revoke access at any time.
What if a customer asks something the admin can’t answer?
We tell the customer we’re checking, then pass it to your team straight away through the channel you’ve agreed. The answer you give is added to the playbook.
Is our customers’ data safe?
It’s kept in a system with access limited per brand, and used only to serve your customers. See our Privacy Policy for details.
What happens if customers message outside 09:00–17:00?
An automatic reply tells the customer we’re outside coverage hours, and our team replies as soon as possible during coverage. If you need cover outside those hours, contact us to extend it.
Is there a minimum term, and how do we cancel?
The minimum term is 1 month. To cancel, give us 7 days’ notice.
Can the admins close sales and take orders?
Yes. Our admins close sales and take orders, then pass the details to your team to follow up through the channel you’ve agreed.
Do you use AI or chatbots to reply?
Replies come from our human admin team. AI and chatbot systems are a separate service and are not part of SuperJaew’s scope of work.
How fast can we start?
Once we have the briefing and product details, we prepare the playbook and can start a trial within a few days.
Do we need to prepare questions and answers for you?
It helps if you have them, but don’t worry. With our team’s experience, we have a good idea of what customers tend to ask. We’ll draft the likely questions and answers for you to review, adjust and finalise before we go live.
Leave the chats to us and focus on selling
Message us on LINE, or leave your details and our team will get back to you.
LINE OA chat
My order arrived incomplete.
I’m so sorry! Please send your order number and I’ll check right away.
Details sent
Our team will contact you by the next business day. In a hurry? Message us on LINE.