Privacy Policy
Last updated: November 4, 2026
SuperJaew is operated by Digityzing.com (Piyawat Ruaksuriya, Thailand). Contact: [email protected]
SuperJaew (“we”) provides outsourced chat and comment admin services for brands, and operates the unified inbox at manage.superjaew.com. This policy explains how we collect, use, disclose and protect personal data under Thailand’s Personal Data Protection Act B.E. 2562 (PDPA).
Our role
- Data about a brand’s customers (people who message or comment to a brand we serve): we process it on the brand’s behalf. The brand is the data controller and we are a data processor acting on its instructions.
- Data about website visitors, people who contact us, and our business clients’ contacts: we are the data controller.
Data we collect
| Group | Data | Source |
|---|---|---|
| Website visitors | IP address, browser type, pages visited and time, in server logs, plus website usage data collected through Google Tag Manager | Your browser |
| People who contact us | Name, contact details and the message you send | You, via LINE, email or the contact form on our website |
| Business clients (brands) | Contact person’s name and details, brand information, and platform access the brand authorizes | The brand |
| A brand’s customers | Platform display name and user ID, profile picture, messages, attachments, comments, reviews, order details shared in chat, and conversation timestamps | Platforms the brand connects |
Connected platforms
Our system connects to platforms such as Facebook and Instagram (Meta), X, TikTok, TikTok Shop, LINE, Shopee, Lazada, WhatsApp, Telegram, WeChat, Google Maps (Google Business Profile) and email only when the brand that owns the account authorizes it, and only through each platform’s official tools.
Data received from these platforms is used only to receive and reply to messages on the brand’s behalf, manage conversations, and prepare reports for the brand. We do not sell this data, use it for advertising, or share it with anyone except as described in this policy. Our use of platform data follows each platform’s terms.
Purposes and legal bases
- Performance of a contract: replying to chats and comments for brands, preparing reports, and communicating with business clients
- Legitimate interests: keeping our systems secure, preventing misuse, and improving service quality
- Legal obligation: where the law requires us to retain or disclose data
- Consent: where the law requires consent, we ask first, and you can withdraw it at any time
Disclosure
We disclose data only to:
- The brand that owns the conversation
- Telegram, which we use to notify our team internally. Details you enter in the contact form on our website are sent as a message to our team’s Telegram group so we can get back to you. We do not store them in the website’s database.
- Infrastructure providers, such as the cloud provider that hosts our system, which may be located outside Thailand. We choose providers with appropriate safeguards.
- The platforms used to deliver replies (for example, sending a message through LINE or Shopee), as part of the service
- Government authorities, where required by law
Retention
- A brand’s customer conversations: kept for the duration of service or as the brand instructs, and deleted or returned to the brand within 90 days after service ends
- Contact form details: no longer than 1 year after our last contact, unless you become a customer or ask us to delete them sooner
- Server logs: no longer than 90 days
- Backups: overwritten on our backup cycle
- Data the law requires us to keep: for the period the law requires
Security
We encrypt data in transit with HTTPS, restrict access by role and by assigned brand, back up data regularly, and store platform access tokens securely.
Your rights
Under the PDPA you have the right to access and obtain a copy of your data, request correction, deletion or restriction, object to processing, request data portability, and withdraw consent. You may also complain to Thailand’s Personal Data Protection Committee.
If your data is processed on behalf of a brand, we will pass your request to that brand and act on its instructions. See Data Deletion for how to request deletion.
Cookies
This website uses Google Tag Manager to manage tools that measure website usage, such as visitor numbers and pages viewed. These tools may set cookies in your browser and send usage data, such as your IP address, pages visited and device type, to Google. You can block or delete cookies in your browser settings, and the website still works normally. If we add or change measurement or advertising tools, we will update this policy.
Changes
We may update this policy from time to time. The date of the latest update appears at the top of this page.
Contact
For privacy questions or to exercise your rights, email [email protected].