Meena
Lovely coffee, friendly staff and comfy seats. Will definitely be back.
Response from the owner
Thank you, Meena! We’re glad you enjoyed the coffee and the atmosphere. Drop by again soon, we’ll be happy to see you.
For businesses with a storefront
Google Maps review replies, in your business’s name
Every review gets an answer, from praise to complaints. You stop checking daily, and anything that needs your decision is passed on to your team.
From฿990/month for the first branch
Each extra branch +฿100
Doi Dee Coffee (example)
Kong
Waited over 20 minutes for a drink. Lunchtime was packed.
Response from the owner
We’re sorry for the long wait. Lunchtime is our busiest hour and we’ve noted this to adjust how we staff it. If you’d like, message us on LINE and we’ll make it right.
The shop and reviews in this example are fictional, not real client work.
What we take care of
A clear scope: every review answered, in your business’s voice.
A reply to every review
Five-star or not, answered in the owner’s name in the agreed tone. No limit on the number of reviews.
Polite replies to unhappy reviews
We apologise when it’s due, state only facts you confirm, and invite the customer to continue privately.
Complaints passed on
Anything that needs your decision, such as refunds or safety issues, goes to your team through the channel you choose.
A reply playbook
Tone, menu or services and escalation cases, written down and checked by you before we start.
Pricing by branch
Monthly. One price for the first branch, ฿100 for each branch you add.
฿990 /month for the first branch
Each extra branch +฿100
- A reply to every review, in your name
- Unlimited reviews
- Replies within 1 hour during coverage
- Monthly report
- On its own or with any other package
Examples
- 1 branch฿990/month
- 2 branch฿1,090/month
- 3 branch฿1,190/month
- 5 branch฿1,390/month
If you also sell through chat or marketplaces, see the chat and comment packages on the home page.
See chat and comment packages
Start in 3 steps
- 1
Brief
Tell us how many branches you have, your name on Google Maps and the tone you want.
- 2
Grant Business Profile access
Add us as a manager of your Business Profile. No Google account password is needed, and you can remove access at any time.
- 3
We start replying
We follow the playbook you approved and pass on anything that needs your decision.
Questions about the Google Maps review service
Do we need to share a Google account password?
No. The owner of the Business Profile adds us as a manager through Google’s own system, and can remove access at any time.
Can you remove bad reviews?
We can’t delete customers’ reviews and we don’t promise a higher rating. What we do is reply politely and show publicly that the problem is being handled.
What tone do you reply in?
The tone in the playbook you approve: in your business’s name, natural language, never the same template for every review.
How fast do you reply, and is there a report?
Within 1 hour during coverage hours, 09:00–17:00 every day, and you get a monthly report like every other package.
How is pricing set for several branches?
฿990 a month for the first branch, +฿100 for each extra one. For example, 3 branches is ฿1,190 a month.
Can we combine it with a chat package?
Yes. Take it on its own or together with Starter, Growth or Commerce.
Want every review answered?
Tell us how many branches you have and we’ll confirm the price and how to start.